At Bioswift Trademart, we are committed to providing prompt and reliable delivery of our pharmaceutical products to ensure customer satisfaction and timely access to healthcare essentials.

1. Order Processing Time

• All orders are processed within 1-2 business days after confirmation, excluding weekends and public holidays.

• In the event of high demand or unforeseen delays, processing may take slightly longer, but you will be notified accordingly.

2. Shipping Locations

• We currently ship across India to all major cities and towns where pharmaceutical delivery is permitted.

• For bulk or special orders, please contact us directly to confirm delivery availability.

3. Delivery Timeline

• Standard delivery time is 3-7 business days, depending on your location.

• Remote or rural areas may require additional delivery time.

• Expedited or same-day delivery options may be available in select regions of Kolkata, West Bengal.

4. Shipping Charges

• Shipping charges may apply and are calculated at checkout based on location and order value.

• Free shipping may be offered on select orders or during promotional periods.

5. Order Tracking

• Once your order is dispatched, you will receive an email or SMS with a tracking number and carrier details.

• You can use this information to monitor the progress of your delivery in real-time.

6. Delivery Partners

• We work with reputed and licensed courier services to ensure safe and timely delivery.

• All medicines and products are packed with care, maintaining hygiene and regulatory compliance.

7. Delivery Issues

• If your order is delayed, damaged, or lost during transit, please contact our customer support at  bioswift@yahoo.in or call us directly.

• We will work with our delivery partners to resolve the issue promptly.

8. Product Availability

• In rare cases where a product is out of stock or discontinued after you place the order, we will notify you immediately and offer a refund or a suitable alternative.

9. Compliance & Regulations

• All deliveries are made in compliance with applicable pharmaceutical regulations and may require valid prescriptions for certain products.

• We reserve the right to cancel any order that does not meet legal or regulatory requirements.